CHANGE OF MIND
We want you to be happy with your purchase and understand that, for what ever reason, sometimes it just doesn't happen. If you do change your mind once your order arrives, we are happy to offer an exchange or refund, provided that the following criteria are met:
FOR ONLINE PURCHASES* you email us within 48 hours from receiving your goods to obtain a return authority
FOR IN PERSON PURCHASES
Occasionally we exhibit at design fairs and events around Australia. We regret that we do not offer refunds for purchases made in person, so please choose carefully. Pieces purchased at these events can be returned and exchanged for another item or a credit note, within 7 days. Please contact us for further details prior to returning your item.
If you have changed your mind and would prefer to exchange your item, please note that new shipping charges will apply prior to us sending sending new items.
PLEASE NOTE THE FOLLOWING FOR ALL RETURNS* our change of mind policy does not apply to made-to-order items, custom pieces or those which have been worn, used, damaged after delivery, altered or broken.
We recommend that you return merchandise by traceable post or courier to ensure it is received by us. We will not be liable for merchandise that is lost or damaged in transit and suggest that all returns are packaged appropriately and insured for the full amount.
As we make all of the pieces ourselves, each item must pass a number of quality checks to ensure that we do not dispatch faulty goods. We will meet our legal obligations, as per the Victorian consumer law, if the item is found to be faulty. If there is a problem with your order upon arrival, please notify us the same day as you received it so we can address the matter and resolve it quickly.
You will need to:* notify us of the fault via email and within reasonable time of receiving your order
Refunds will be credited against your original method of payment and may include the return shipping costs. If you are entitled to a refund but you would prefer an exchange to the equivalent value of the item, we are happy to do this for you.
We regret that we are unable to offer an exchange or refund on items, where damage has been caused by the customer after purchase, resulting from misuse, accidents (drops and breakages), alterations, exposure to corrosive or abrasive substances. We will assess all returned items on receipt and any items deemed to be subject to fair wear and tear would not be accepted as being faulty. We reserves the right to ask you to demonstrate that you did not cause or create the fault or damage to the item.
If you do not notify us of the fault or return the item within reasonable time, you will not be entitled to a refund of the purchase price, but you will be entitled to exchange the goods or have them repaired.
Once you have obtained your return authority number, please package your items carefully and return them to:
PO Box 3009